True SPA?
I was invited for a free back massage at True SPA last April and decided to join (after persuaded by the consultant) as a member to enjoy their services at a very (quite) cheap consider to others in Klang Valley. As a frequent visitor to most of the SPA, I thought why not to join and stay at one place… After one month as a member, I tried to call for an appointment, the miserable started, and I experience the most terrible customer service ever. Till now, I only managed to get one Massage Treatment. I would like to share here, the same complaints from other clients…
(Taken from www.shoppingsalesqueen.com)
I was invited for a session of free back massage at True Spa to try out their service and facilities. They were professional from the start where they had a representative call to explain about the free offer right up to setting the appointment of the session. On the day itself, a couple of hours before the session, they even rang up to remind me and to say that if I’m unable to make it, I can reschedule for another day. I was impressed up to that point.
When I finally got there, there were quite a number of people, some were members waiting for their therapists while some where like me, there for a free session. The others got attended to rather quickly while I sat to wait my turn.
The person who attended to me gave me a form to fill up while I waited. I waited for the next 15 minutes and still no one came to say anything. If I did not witness how fast the other patrons were being served, I would’ve thought this was the norm. It clearly wasn’t. As I had a waiting baby and we had to rush off, I didn’t want to wait anymore and decided to walk out.
As I walked off, I told the staff at the reception counter that I didn’t want to wait any longer. They didn’t do anything to stop me and just watched me walk out. It’s strange that they had good pre-service but not so great actual service at their premise. So no free massage, and no review after all!
1 wymen April 12, 2009 at 6:22 pm
I have joined True Spa since last year May. I have been paying RM300 per month and I am supposed to be entitled to services such as massage, facial etc in my package. However I ended up having to pay other massage centres or visit other places for my massage, facial, manicure to be done, and the IRONY is NOT in True Spa! Does that make sense? I pay this spa RM300 per month but ended up paying extra and forced to go to other places to get my services. Why? Because it is IMPOSSIBLE to get an appointment !!!! I questioned their customer service department as to why all their slots are always full, leaving only those odd honours free, which, a normal working client like me is not able to attend. Their answer (about 1 year ago ) is that they just started their business and thus most of the slots are reserved for “free trial” session to attract potential customer. We as PAYING CUSTOMER cannot help feeling that we are being CHEATED and NEGLECTED. However… 1 year later.. the same thing is still going on .. TRUE Spa is just interested to do sales but not providing services to paying customer who is ENTITLED to good services from them. Once you become a member, you will never get your appointment unless you can plan your appointment 2 months ahead, which is RIDICULOUS and UNACEPPTABLE.
IF I COULD, I WANT A REFUND, FOR IT WAS THE DUMBEST DECISION EVERTO BE A MEMBER OF TRUE SPA JAYA 33
I feel that I’m a stupid consumer and ended up becoming an angry consumer.
True Spa is not interested to solve our problems or attends to our complaints and neither do we get any feedbacks from their management nor from the front desk staff. They will just ignore you. I am left with no other option but to “speak up” ! I am resolved to approach their “potential customer” and start sharing my personal shocking and horrifying experiences with them and directing them to browse through reviews posted by other angry and unsatisfied customers in internet before they make the same mistake in signing up the membership program. Of course, the decision ultimately is in their hands, but I cannot stand idly and do NOTHING while others are being duped.
If you are an angry or an unsatisfied customer like me, please join me. Let our voices make a change, it is our DUTY and our RIGHTS as customers to send our message across to this SINGAPORE-based company make them aware that Malaysian customers deserved equally the same respect and treatment …
I’m writting this in different blog to make public aware of this TRUE spa’s trap. If you are not their member yet please be a smart consumer.
3 Ms Lee June 30, 2009 at 11:59 am
Hi Wymen,
I also have situation to you samething. I make many appointment, but ther customer servise say appointment already full. And ask me make appoiontment before 2 week. So, I just follow make appointment before treament 2 week. Yesterday, I book Treatment Of Body Massage at 6.30PM, but I late about 15 minutes, their cancel my appointment & no give me a call. I arrive the True Spa, their say already cancel my appointment & already give another person already. I very angry, because their cancel my appointment no give me any notice & when I make appointment their say must make appointment before treatment 2 week, but another person no need appointment before treatment 2 week. Last time,before I make a full payment, if I make appointment at 6.30PM, but I late about 30 minutes, their no cancel my appointment & will call me to ask when will come here? Why now difference with before???
7 Rihanna September 30, 2009 at 10:41 am
I signed up with True Spa bout a year ago. The consultant was a very persuasive person and practically forced me into becoming a member. Little did i realise that this is the worst decision in my life. True Spa has a very lousy customer service and after sales follow up. They know how to market their product but not sustain their claim because in return they give bad service to their customers. I share the grief of others when they complain about not being able to get an appointment for any of the beauty treatments. I am seriously shocked to experience such BAD customer service in this era! You cant get any appointment because all slots are booked, all beauty consultants are busy…. bla bla.. and the list goes on. Come on people, what is this? We actually pay in advance for your service! As if all listed above is not bad enough, their front desk staff tend to be rude at times. Another shocking news is that my consultant fled from True Spa. I was tempted to bring this up in Malay Mail but I needed to know if other members are facing the same mistreatment as me. Now I have found out how the others feel about True Spa’s services!
(Taken from www.shoppingsalesqueen.com)
I was invited for a session of free back massage at True Spa to try out their service and facilities. They were professional from the start where they had a representative call to explain about the free offer right up to setting the appointment of the session. On the day itself, a couple of hours before the session, they even rang up to remind me and to say that if I’m unable to make it, I can reschedule for another day. I was impressed up to that point.
When I finally got there, there were quite a number of people, some were members waiting for their therapists while some where like me, there for a free session. The others got attended to rather quickly while I sat to wait my turn.
The person who attended to me gave me a form to fill up while I waited. I waited for the next 15 minutes and still no one came to say anything. If I did not witness how fast the other patrons were being served, I would’ve thought this was the norm. It clearly wasn’t. As I had a waiting baby and we had to rush off, I didn’t want to wait anymore and decided to walk out.
As I walked off, I told the staff at the reception counter that I didn’t want to wait any longer. They didn’t do anything to stop me and just watched me walk out. It’s strange that they had good pre-service but not so great actual service at their premise. So no free massage, and no review after all!
1 wymen April 12, 2009 at 6:22 pm
I have joined True Spa since last year May. I have been paying RM300 per month and I am supposed to be entitled to services such as massage, facial etc in my package. However I ended up having to pay other massage centres or visit other places for my massage, facial, manicure to be done, and the IRONY is NOT in True Spa! Does that make sense? I pay this spa RM300 per month but ended up paying extra and forced to go to other places to get my services. Why? Because it is IMPOSSIBLE to get an appointment !!!! I questioned their customer service department as to why all their slots are always full, leaving only those odd honours free, which, a normal working client like me is not able to attend. Their answer (about 1 year ago ) is that they just started their business and thus most of the slots are reserved for “free trial” session to attract potential customer. We as PAYING CUSTOMER cannot help feeling that we are being CHEATED and NEGLECTED. However… 1 year later.. the same thing is still going on .. TRUE Spa is just interested to do sales but not providing services to paying customer who is ENTITLED to good services from them. Once you become a member, you will never get your appointment unless you can plan your appointment 2 months ahead, which is RIDICULOUS and UNACEPPTABLE.
IF I COULD, I WANT A REFUND, FOR IT WAS THE DUMBEST DECISION EVERTO BE A MEMBER OF TRUE SPA JAYA 33
I feel that I’m a stupid consumer and ended up becoming an angry consumer.
True Spa is not interested to solve our problems or attends to our complaints and neither do we get any feedbacks from their management nor from the front desk staff. They will just ignore you. I am left with no other option but to “speak up” ! I am resolved to approach their “potential customer” and start sharing my personal shocking and horrifying experiences with them and directing them to browse through reviews posted by other angry and unsatisfied customers in internet before they make the same mistake in signing up the membership program. Of course, the decision ultimately is in their hands, but I cannot stand idly and do NOTHING while others are being duped.
If you are an angry or an unsatisfied customer like me, please join me. Let our voices make a change, it is our DUTY and our RIGHTS as customers to send our message across to this SINGAPORE-based company make them aware that Malaysian customers deserved equally the same respect and treatment …
I’m writting this in different blog to make public aware of this TRUE spa’s trap. If you are not their member yet please be a smart consumer.
3 Ms Lee June 30, 2009 at 11:59 am
Hi Wymen,
I also have situation to you samething. I make many appointment, but ther customer servise say appointment already full. And ask me make appoiontment before 2 week. So, I just follow make appointment before treament 2 week. Yesterday, I book Treatment Of Body Massage at 6.30PM, but I late about 15 minutes, their cancel my appointment & no give me a call. I arrive the True Spa, their say already cancel my appointment & already give another person already. I very angry, because their cancel my appointment no give me any notice & when I make appointment their say must make appointment before treatment 2 week, but another person no need appointment before treatment 2 week. Last time,before I make a full payment, if I make appointment at 6.30PM, but I late about 30 minutes, their no cancel my appointment & will call me to ask when will come here? Why now difference with before???
7 Rihanna September 30, 2009 at 10:41 am
I signed up with True Spa bout a year ago. The consultant was a very persuasive person and practically forced me into becoming a member. Little did i realise that this is the worst decision in my life. True Spa has a very lousy customer service and after sales follow up. They know how to market their product but not sustain their claim because in return they give bad service to their customers. I share the grief of others when they complain about not being able to get an appointment for any of the beauty treatments. I am seriously shocked to experience such BAD customer service in this era! You cant get any appointment because all slots are booked, all beauty consultants are busy…. bla bla.. and the list goes on. Come on people, what is this? We actually pay in advance for your service! As if all listed above is not bad enough, their front desk staff tend to be rude at times. Another shocking news is that my consultant fled from True Spa. I was tempted to bring this up in Malay Mail but I needed to know if other members are facing the same mistreatment as me. Now I have found out how the others feel about True Spa’s services!
Comments
1. first yes, what the front desk staff said is true. The booking are full and its true.
2. The major matter that cause all this problem:
a) hard to get booking.
b) full slot
c) therapist is not available.
just because of the number of their customer who sign up is over load and the number of therapist is not capable to serve all the customer that already almost 6000 people (number before i quit). i was hired as the supervisor of this spa just because i can handle some complaint of the customer. As for that, i talk to my operation manager because i know how to solve all this shit problem. But what just she said is the upper management didnt care about all the prob. They only care about the money. i dun think that i can work for this company. i dont want to involve with this kind of greedy company like this. i ashamed to be a part of them because im in the hospitality line. this is not the good customer relationship service. I aslo hate it. i just hope one find day all of them will know what they are doing now.
sight...
i got shock of my life today. 6 mths to utilise my 3K ?